Page 1 of 1
Problems with subscribing
Posted: 18 Dec 2020 13:34
by melvilleftm
Hello,
when I try to pay, I've got the same problem each time, the form asks for account name and password and if I enter something there, I've got this message in red below:
[validationMessage.passwordValidation]
and I cannot submit the form :/ I tried to change the password, same thing. If I enter nothing, same (of course)
How can I do? I can do Paypal otherwise.
Thanks,
Re: Problems with subscribing
Posted: 18 Dec 2020 16:08
by yeppie
Quick reply: does the password meet the minimum standards? I cannot check anything right now because I have to hurry but I can assist in a few hours.
Re: Problems with subscribing
Posted: 18 Dec 2020 16:27
by melvilleftm
Yes indeed, I always choose passwords like this anyway. No worries, I'm working right now anyway. And if needed I can do a Paypal transaction as I said, that may even be easier.
Re: Problems with subscribing
Posted: 20 Dec 2020 16:15
by melvilleftm
Hi again, I've tried lots of stuff (change of browser etc) and the problem was still the same. I've finally sent you money on Paypal directly, easier for both of us I suppose. Cheers!
Re: Problems with subscribing
Posted: 26 Nov 2021 14:37
by shinishi
Hello,
I up this topic, I have the same problem ...
Tried other browsers, changing pw, etc.
How did you manage with this issue ?
Thanks for helping !
Re: Problems with subscribing
Posted: 26 Nov 2021 16:10
by yeppie
shinishi wrote: ↑26 Nov 2021 14:37
Hello,
I up this topic, I have the same problem ...
Tried other browsers, changing pw, etc.
How did you manage with this issue ?
Thanks for helping !
The same as you did: PayPal.
I´d try to help but as this seems to be a problem at the interface of you, your credit card company and ccbill, I´m afraid only direct contact between you and ccbill support (they are supportive and helpful usually) will help. Or PayPal
Re: Problems with subscribing
Posted: 26 Nov 2021 16:47
by yeppie
Subscriptions might have been disturbed:
On Thursday, November 25th, between 1:00 a.m. and 6:00 a.m., Mountain Standard Time (MST), we will conduct a planned CCBill systems maintenance. During this maintenance window, there may be delayed data updates, as well as temporary inaccessibility of certain reports for CCBill Merchants, Affiliates and Internal Users.
Please note: Reporting data will not be lost due to this maintenance, and transaction processing will not be impacted during this maintenance window.
... a notice from ccbill´s admin area. Although transactions should not have been impacted, I noticed a few subscription problems which is unusual.