A problem cancelling subscription

[Jjb_91]

Hey yeppie I'm sorry for asking again

I just tried cancelling my subscription to the archives but it's asking for information I don't know how to answer I know my username and password for the archive but it's asking for other stuff and saying the subscription isn't found.

Do you know what info I need to put in to cancel the subscription

I can't afford to keep paying and I'm a bit worried like I said I'm not a computer guy

[Jjb_91]

It's asking for my account or Iban plus my user id, aren't the account an user id the same? And what's an Iban? It really shouldn't be this hard to cancel it

[Jjb_91]

And in the customer support section it's asking for stuff like url and other things I don't understand it really appreciate some help with this it's so confusing

All I should have to so is enter my username and password to cancel the payment

[Jjb_91]

And it won't let me contact customer support cause I don't know my subscription number even tho it never have me one. Literally all I want to do is cancel the subscription why is it so hard

[yeppie]

And it won't let me contact customer support cause I don't know my subscription number even tho it never have me one. Literally all I want to do is cancel the subscription why is it so hard

Could you please calm down. 5 messages for a simple problem that you were able to solve on your own only minutes later. I just received your cancellation notice from ccbill.

For clarification:
The cancellation form is as easy as possible. If you subscribed per credit card or cheque, you only need to know 2 out of 3 information: your email, your credit card # (or bank account number for cheque transactions), your subscription id. You don´t need to be a computer guy to know the first 2. The third one has been sent to you per email when you subscribed. And you need only 2 of these to cancel.

Anyway thank you for your subscription. But next time please take a deep breath and then think for a few seconds. It is easy and no-one wants to betray you here.

[cohle94]

And it won't let me contact customer support cause I don't know my subscription number even tho it never have me one. Literally all I want to do is cancel the subscription why is it so hard

Could you please calm down. 5 messages for a simple problem that you were able to solve on your own only minutes later. I just received your cancellation notice from ccbill.

For clarification:
The cancellation form is as easy as possible. If you subscribed per credit card or cheque, you only need to know 2 out of 3 information: your email, your credit card # (or bank account number for cheque transactions), your subscription id. You don´t need to be a computer guy to know the first 2. The third one has been sent to you per email when you subscribed. And you need only 2 of these to cancel.

Anyway thank you for your subscription. But next time please take a deep breath and then think for a few seconds. It is easy and no-one wants to betray you here.

Hi yeppie! Can you tell me if my ccbill suscription is cancelling?
My name account its Cohle94

Thank you!

[yeppie]

Hi yeppie! Can you tell me if my ccbill suscription is cancelling?
My name account its Cohle94

Thank you!

Hi cohle94,
you choose a recurring subscription which - as the name says - doesn´t stop until you cancel. You have not cancelled your subscription.